FAQ

Frequently Asked Questions

Order Processing

All orders are processed within 1–5 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays will begin processing on the next business day. Processing times may be extended during high‑volume periods, product launches, or promotions.

If we experience delays in fulfilling your order, we will notify you by email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates are provided by the carrier and may vary based on destination, weather conditions, or carrier delays outside our control. 

Delivery times are estimates and not guaranteed.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. 

Lost, Stolen, or Damaged Packages

Lashua Beauty is not responsible for packages that are lost, stolen, or marked as delivered by the carrier. For damaged items, contact us within 48 hours of delivery with photos of the product and packaging so we can assist you.

If your package is lost in transit, please contact the carrier directly to open a claim. We will support you in the process where possible.

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout. We are unable to reroute packages once they have been shipped. Orders returned due to incorrect or incomplete addresses may incur additional shipping fees.

Order Changes & Cancellations

Once an order has been placed, we cannot guarantee changes or cancellations. Please contact us immediately, and we will do our best to assist before the order is processed.

Returns & Refunds

For information on returns, exchanges, or refunds, please refer to our Return Policy Refund Policy.